Alberta's FNOL Intake System — Built by a 911 Dispatcher

THE FIRST
60 MINUTES
BELONG TO
YOUR CLIENTS.

Not to voicemail.

During a CAT event, Alberta independent adjusters lose an estimated 27% of new claims — not because they don't care, but because one person cannot answer 40 phones at once. Alex can.

📞  Call Demo Alex — (587) 870-5453 See how it works →
24/7 — No voicemail. No hold queue.
Alberta-specific FNOL protocols
Live in under 24 hours
Built by a retired Alberta Police Officer
27%
Claims Lost
Average leakage during CAT events for independent adjusters
130K
Claims — One Storm
August 2024 Calgary hailstorm — $3.25B insured damage
15
Minutes
How fast a CAT storm develops — no time to prepare manually
The Problem

The Storm Doesn't
Wait for You.

You're on-site doing exactly what you were hired to do. And your phone is ringing. And ringing. And ringing. Every unanswered call is a file you may never recover.

T-Minus — CAT Event Timeline
T−00 Storm hits. Hail begins. Your phone lights up.
T−15 You're on-site photographing damage. 16 missed calls.
T−30 Caller #4 gives up. Calls a competitor.
T−60 Callers #7, #11, #14 leave voicemails. Never follow up.
T−120 27% of your new files are already gone.
MORNING You return to the office. No record. No file. No revenue.
$3.25B
August 2024 — One Calgary Hailstorm
130,000 claims in a single afternoon event. For an adjuster receiving 80 concurrent calls and missing half — that's $40,000–$80,000 in lost billable files. In one storm.
Jan 1, 2027
Care-First Reform Takes Effect
Alberta's no-fault overhaul increases FNOL volume and shifts the intake workload onto adjusters. The window to build your intake infrastructure is now — not next year.
"Hail Alley"
Alberta's CAT Event Geography
Alberta sits at the intersection of the Rocky Mountain foothills and Prairie storm tracks. CAT events are not rare surprises — they are annual certainties. Is your intake ready?
UNTIL NOW.

Every call answered. Every file captured. Every time.

The Solution

Meet Alex —
Your FNOL Intake Specialist.

Alex answers every inbound call simultaneously. Not a voicemail. Not a hold queue. A structured, investigator-grade six-gate FNOL interview — every single time.

Agent Profile
ALEX
First Notice of Loss Intake Specialist — Incident Command AI
Availability 24 / 7 / 365
Concurrent Calls Unlimited
Protocol Six-Gate FNOL Interview
Compliance Alberta PIPA — Every Call
Output P1/P2/P3 Smart List Dashboard
Setup Time Under 24 Hours

When a claimant calls during a hailstorm at 2am, Alex answers on the first ring. No hold music. No voicemail. Alex conducts the same structured investigator-grade intake interview on call number one as on call number forty.

Your adjuster returns from the field to a clean, organized Smart List — every new file prioritized, every transcript attached, every claimant's contact information captured. No missed calls. No lost files. No chaos.

100% FNOL Capture — Guaranteed
Every call answered. Every intake completed. Every contact record in your dashboard before your morning coffee.
The Six Gates

Investigator-Grade. Every Call.

01
Loss Verification
Date, time, and municipal address or nearest intersection of the loss. The same first question a trained investigator asks on arrival.
02
Policy Identification
Insurance carrier name first — then policy number. If unavailable, full name and date of birth for file lookup. Clean chain of identity on every file.
03
Loss Classification
Type of loss captured and automatically classified. Fire, water, wind, collision, theft — triggers the correct P1/P2/P3 priority tag immediately.
04
Property Status
Is the property safe and habitable? Is damage ongoing? P1 files flagged and adjuster notified immediately for priority response.
05
Contact Capture
Full name, callback number, email, and preferred contact window — so your follow-up list is complete and organized before you've left the field.
06
PIPA Confirmation
Full Alberta PIPA privacy disclosure and recording consent captured as a mandatory gate on every single call. Compliance built in, not bolted on.
Priority Classification

Every File Ranked.
Before You Touch It.

Alex automatically classifies every new claim by loss type and property status. Your Smart List dashboard is sorted and ready when you return from the field.

🔴 P1
URGENT
Adjuster notified immediately. Same-hour response protocol activated.
Fire loss · Uninhabitable structure · Total loss · Active risk to life
🟡 P2
ACTIVE DAMAGE
Prompt follow-up required. Damage is ongoing or injury is involved.
Active water leak · Structural damage · Injury involved · Business interruption
🔵 P3
STANDARD
Scheduled follow-up. File is complete and organized in your dashboard.
Hail damage · Minor auto · Theft · Wind · Standard property loss
Brand Film

"The First 60 Minutes."

See exactly what an Alberta adjuster faces during a CAT event — and what happens when Alex is answering every call.

▶
THE FIRST 60 MINUTES
Incident Command AI — Brand Film — Coming Soon
Why This Is Different

Built by Someone Who
Served Alberta
for 25 Years.

Incident Command AI wasn't designed by a software team that read an insurance manual. It was built by a retired Alberta Police Officer who spent 8 years in the Communications division handling 911 intake and dispatch — taking Alberta's most urgent calls, gathering critical information from distressed people under pressure, and routing the right response immediately.

That's not an analogy for what Alex does. It's the same skill set. Applied to FNOL intake.

25
Years Alberta law enforcement
8
Years — 911 intake & dispatch
2
Years — Expert Collision Investigation
<24h
Live on your number
📋
CISRO 2025 — Regulatory Confirmation: In August 2025, Canada's insurance regulator formally acknowledged that CAT events are overwhelming the adjuster intake system — a direct regulatory endorsement of the problem Incident Command AI is built to solve.
"During the August 2024 Calgary hailstorm, our firm received over 200 inbound calls in 72 hours. We answered fewer than half. Every missed call was a file we had to chase — or lose. I didn't know a solution like this existed for independent adjusters."
IA
Independent Adjuster
Calgary, Alberta — Demo Participant
Experience It Right Now

Don't Take Our Word for It.
Call Alex.

Live Demo Line — Available 24/7
(587) 870-5453

Call this number right now and experience the first two gates of Alex's FNOL interview — exactly as your claimants would. No signup. No scheduling. No friction.

📞  Call Demo Alex Now
What Happens When You Call
1
Alex answers on the first ring. No hold queue. No voicemail. You'll hear exactly what your claimants hear.
2
Alex runs Gates 1 and 2 — Loss Verification and Policy Identification. Answer the questions as if you're a claimant.
3
Alex closes with the full-service CTA. In a live deployment, four more gates follow — and your file is created automatically.
4
Book a full demo with Harold. See the complete six-gate interview and live GHL Smart List dashboard in real time.
The demo line is also a live demonstration of exactly what Incident Command AI sells. Every adjuster who calls hears the product before they speak to Harold. That's intentional.
Meet the Team

Two AI Specialists.
One Mission.

Incident Command AI runs on AI — including how Harold's own calls are handled.

Personal Assistant — Harold Cornish
JORDAN
AI Personal Assistant · Incident Command AI
Jordan answers Harold's direct line — taking messages, booking demo calls, and answering questions about Incident Command AI and Alex. Jordan is available 24/7 and will disclose being an AI at the start of every call.

When you call Harold's line and hear Jordan, you're experiencing the same technology we deploy for Alberta's independent adjusters. That's the point.
Harold's Direct Line
(587) 870-2361

Answered by Jordan — 24/7
Book a demo · Leave a message · Ask anything

📞  Call Jordan Now
The 9-Month Window

Care-First Reform.
January 1, 2027.

Alberta's no-fault overhaul is coming. FNOL volume increases. Intake infrastructure becomes mission-critical. The adjusters who build it now will have a significant operational advantage.

9
Months Left
Alberta's Care-First no-fault reform takes effect January 1, 2027. Under the new benefit-delivery model, adjuster FNOL volume increases significantly. Firms that have automated intake infrastructure in place will process more claims, faster, with fewer errors — and lose fewer files.

The window to build is now. Not six months from now. Independent adjusters who deploy Alex before Care-First takes effect will enter the new system with a structural advantage their competitors won't have.